At the GC expo today
Spent an entertaining few hours today at GC expo. The show is mainly for IT bods rather than webbies but there were a few creative design and build agencies there who were good to make contact with, suppliers such as Adobe were demonstrating how to make the most of their products and there were some interesting presentations – such as Francis Irving from My Society and Paul Hodgkin of Patient Opinion talking about online citizen engagement.
After lunch I took part in a workshop exploring how public services could be reengineered around the customer. This was supported by some insightful observational video of five families experiencing public services in real scenarios. Fascinating stuff and stimulating discussion around improving the minefield that citizens often find themselves in when negotiating the myriad of frontline service providers. Called The Public Office, I recommend visiting the website to view the videos and the supporting information. No doubt you will hear more of this in the near future.