Don’t like truncated feeds or partial emails
In my real life away from work (as if there is one nowadays) I read feeds and receive emails about interests not connected with government. One thing that gets my goat is reading a partial feed or an email with teaser text followed by a link so that I have to click through to read the rest of the article.
Today I got a response to a petition from the Number 10 website (its really nice that they have created a response mechanism for petitions that get a decent audience. It shows that they are listening and I think its a great service altogether).
This is what the email said:
You signed a petition asking the Prime Minister to xxxxxxxxxxxx
The Prime Minister’s Office has responded to that petition and you can view
Prime Minister’s Office
Petition information – http://petitions.pm.gov.uk/xxxxxxxxx
If you would like to opt out of receiving further mail on this or any other
petitions you signed, please email firstname.lastname@example.org
Question: why do I have to click through to find out the government’s response? Its a small thing, I’ve no idea what usability experts find out from thousands of depth interviews of internet users (perhaps I should) but it doesn’t feel right to me. Personally its one click through I could do without. Any chance it could be fixed?